Organizational Commitment, Emotional Intelligence, Job Satisfaction, and Intention to Quit Work Among Police Intelligence Personnel

Muhammad Ogen, Sudirman Zaid, Laode Asfahyadin Aliddin, Noval Nur

Abstract

This study investigates the influence of organizational commitment on turnover intention through emotional intelligence and job satisfaction among personnel of the Security Intelligence Directorate of the Southeast Sulawesi Regional Police, a public-sector institution characterized by high job demands and operational pressure. A quantitative survey was conducted involving 150 personnel, and the data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that organizational commitment has a positive and significant effect on emotional intelligence and job satisfaction but does not directly influence turnover intention. Emotional intelligence significantly reduces turnover intention, whereas job satisfaction has no significant effect. Furthermore, emotional intelligence fully mediates the relationship between organizational commitment and turnover intention, while job satisfaction does not serve as a significant mediator. These findings contribute to the organizational behavior literature by highlighting the pivotal role of emotional intelligence as a psychological mechanism through which organizational commitment can reduce turnover intention in public-sector security organizations.

 

Keywords: organizational commitment, emotional intelligence, job satisfaction, turnover intention, police personnel, public sector, and SmartPLS.

 

DOI https://doi.org/10.55463/issn.1674-2974.53.7.6


Full Text:

PDF


References


Wright, P. M., & Snell, S. A. (1998). Toward a unifying framework for exploring fit and flexibility in strategic human resource management. Academy of Management Review, 23(4), 756–772. doi: 10.5465/amr.1998.1255637.

Renwick, D. W. S., Redman, T., & Maguire, S. (2013). Green human resource management: A review and research agenda. International Journal of Management Reviews, 15(1), 1–14. doi: 10.1111/j.1468-2370.2011.00328.x.

Campos-García, I., Alonso-Muñoz, S., González-Sánchez, R., & Medina-Salgado, M. S. (2024). Human resource management and sustainability: Bridging the 2030 Agenda. Corporate Social Responsibility and Environmental Management, 31(3), 2033–2053. doi: 10.1002/csr.2680.

Mathis, R. L., & Jackson, J. H. (2011). Human Resource Management (13th ed.). South-Western Cengage Learning.

Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2011). Human Resource Management: Gaining a Competitive Advantage (7th ed.). McGraw-Hill/Irwin.

Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89. doi: 10.1016/1053-4822(91)90011-Z.

Becker, H. S. (1960). Notes on the concept of commitment. American Journal of Sociology, 66(1), 32–40. doi: 10.1086/222820.

Griffin, R. W. (2004). Management (7th ed., Vol. 1; G. Gania, Trans.). Erlangga.

Luthans, F. (2011). Organizational Behavior: An Evidence-Based Approach (12th ed.). McGraw-Hill/Irwin.

Robbins, S. P., & Judge, T. A. (2015). Organizational Behavior (16th ed., Indonesian edition). Salemba Empat.

Tett, R. P., & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Personnel Psychology, 46(2), 259–293. doi: 10.1111/j.1744-6570.1993.tb00874.x.

Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237–240. doi: 10.1037/0021-9010.62.2.237.

Mayer, J. D., Salovey, P., & Caruso, D. R. (2004). Emotional intelligence: Theory, findings, and implications. Psychological Inquiry, 15(3), 197–215. doi: 10.1207/S15327965PLI1503_02.

Salovey, P., & Grewal, D. (2005). The science of emotional intelligence. Current Directions in Psychological Science, 14(6), 281–285. doi: 10.1111/j.0963-7214.2005.00381.x.

Boyatzis, R. E. (2011). Managerial and leadership competencies: A behavioral approach to emotional, social, and cognitive intelligence. Vision: The Journal of Business Perspective, 15(2), 91–100. doi: 10.1177/097226291101500202.

Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: An integrative meta-analysis and cascading model. Journal of Applied Psychology, 95(1), 54–78. doi: 10.1037/a0017286.

Locke, E. A. (1975). Personnel attitudes and motivation. Annual Review of Psychology, 26, 457–480. doi: 10.1146/annurev.ps.26.020175.002325.

Maslow, A. H. (1954). Motivation and Personality. Harper & Row.

Herzberg, F., Mausner, B., & Snyderman, B. B. (1959). The Motivation to Work. John Wiley & Sons.

Blau, P. M. (1964). Exchange and Power in Social Life. John Wiley & Sons.

Ahad, R., Mustafa, M. Z., Mohamad, S., Abdullah, N. H. S., & Nordin, M. N. (2021). Work attitude, organizational commitment, and emotional intelligence of Malaysian vocational college teachers. Journal of Technical Education and Training, 13(1), 15–21. doi: 10.30880/jtet.2021.13.01.002.

Lingyu, H., Ruiling, L., Yiman, W., Yafeng, L., & Xiaolu, B. (2025). The mediating role of emotional intelligence in the organisational commitment and turnover intention of clinical nurses: A cross-sectional study. Nursing Open, 12(1), e70113. doi: 10.1002/nop2.70113.

Amin, M. S. (2022). Organizational commitment and competence in relation to job satisfaction and lecturer performance: A social learning theory approach. Golden Ratio of Human Resource Management, 2(1), 40–56. doi: 10.52970/grhrm.v2i1.156.

Elrayah, M., & Mabkhot, H. (2023). Organizational commitment and employees’ turnover intention in the Saudi public sector: The mediating role of job satisfaction and work environment. International Journal of Professional Business Review, 8(10), e03788. doi: 10.26668/businessreview/2023.v8i10.3788.

Dirwan, D., Rajindra, R., Farid, F., Mande, H., Nursiah, N., & Supriadi, A. (2024). The influence of organizational culture and organizational commitment on motivation and job satisfaction of employees and lecturers at Muhammadiyah University of Palu. International Journal of Health, Economics, and Social Sciences, 6(3), 904–918. doi: 10.56338/ijhess.v6i3.5867.

Yaakob, M. F. M., Habibi, A., Halili, S. H., Abdullah, H., Yaqin, L. N., Alqahtani, T. M., & Fauzee, M. S. O. (2025). Unveiling the role of organizational commitment in job satisfaction and job performance in Islamic education. International Journal of Evaluation and Research in Education, 14(2), 975–983.

Leal, J., & Carvalho, M. (2025). Perceived overqualification and job embeddedness: Relationships with job satisfaction, organizational commitment, and turnover intentions. International Journal of Social Sciences and Management Review, 8(5), 213–231.

Arraigada, M., Pujol-Cols, L., & Dabos, G. E. (2025). Fostering talent retention through positive work–life interactions: The relationships among emotional intelligence, work–life enrichment, affective organizational commitment, and turnover intentions. Psychological Reports. Advance online publication. doi: 10.1177/00332941251363479.

Lo, W.-Y., Lin, Y.-K., Lin, C.-Y., & Lee, H.-M. (2023). Invisible erosion of human capital: The impact of emotional blackmail and emotional intelligence on nurses’ job satisfaction and turnover intention. Behavioral Sciences, 13(1), 37. doi: 10.3390/bs13010037.

Kurniawan, P., & Susanto, N. (2023). The effect of job stress, job satisfaction, and emotional intelligence on turnover intention. International Journal of Science, Technology & Management, 4(2), 358–365.

Huda, A. N., Dalimunthe, R. F., & Silalahi, A. S. (2022). The effect of emotional intelligence, cooperation, and self-efficacy on employee turnover intention through job satisfaction at PT XYZ. The International Journal of Business Management and Technology, 6(3), 102–116.

David, A., & Venatus, V. K. (2019). Job satisfaction and turnover intentions of police officers in rural communities in Dekina Local Government Area of Kogi State, Nigeria. Bangladesh e-Journal of Sociology, 16(1).

Porter, L. W., Steers, R. M., Mowday, R. T., & Boulian, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603–609. doi: 10.1037/h0037335.

Goleman, D. (2005). Emotional Intelligence: Why It Can Matter More Than IQ. Bantam Dell.

Miao, C., Humphrey, R. H., & Qian, S. (2017). A meta-analysis of emotional intelligence and work attitudes. Journal of Occupational and Organizational Psychology, 90(2), 177–202. doi: 10.1111/joop.12167.

Galanis, P., Katsiroumpa, A., Moisoglou, I., Kalogeropoulou, M., Gallos, P., & Vraka, I. (2024). Emotional intelligence protects nurses against quiet quitting, turnover intention, and job burnout. AIMS Public Health, 11(2), 601–613. doi: 10.3934/publichealth.2024030.

Febyana, N. S., Emilisa, N., Ramadini, S. S., & Prayogi, R. (2024). Pengaruh self-efficacy dan emotional intelligence terhadap turnover intention yang dimediasi work engagement pada Generasi Z di perusahaan startup Jakarta Selatan dan Jakarta Pusat [The effects of self-efficacy and emotional intelligence on turnover intention mediated by work engagement among Generation Z employees in startup companies in South and Central Jakarta]. Innovative: Journal of Social Science Research, 4(3), 15304–15319. doi: 10.31004/innovative.v4i3.12101.

Spector, P. E. (1997). Job Satisfaction: Application, Assessment, Causes, and Consequences. SAGE Publications.

Price, J. L. (2001). Reflections on the determinants of voluntary turnover. International Journal of Manpower, 22(7), 600–624. doi: 10.1108/EUM0000000006233.


Refbacks

  • There are currently no refbacks.