Risk Management Innovation to Improve Service Quality and National Patient Safety

Patricia Rani Rumondang, Aninda Tanggono, Imelda, Ahmad Erlan, Erma Herdyana

Abstract

This study investigates how innovations in risk management enhance service quality and patient safety within healthcare systems. It highlights the growing necessity of integrating advanced technologies—including artificial intelligence and predictive analytics—into contemporary risk management frameworks. Drawing on a qualitative literature review of peer-reviewed studies published between 2020 and 2025, the research identifies critical determinants of successful implementation, such as organizational culture, leadership commitment, and regulatory infrastructure. The findings indicate that technological innovations can substantially strengthen patient safety; however, their effectiveness depends on a robust safety culture, strong leadership, and supportive policy environments. Leadership engagement and organizational readiness were found to be particularly important in mitigating barriers to adoption. This study contributes to the existing body of knowledge by providing a comprehensive synthesis of the factors influencing the success of risk management innovations. It offers practical insights for healthcare administrators and policymakers and recommends further investigation into the long-term effects of these innovations, especially in resource-constrained settings.

 

Keywords: risk management, patient safety, service quality, healthcare innovation, leadership.

 

DOI https://doi.org/10.55463/issn.1674-2974.52.10.5


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