Gap Analysis of Strategies and Experiences of Academic Units with Licensure Examinations
Abstract
This convergent mixed-method study aimed to evaluate a state university offering programs with state licensure examinations as it continuously seeks to improve its performance to produce globally competent professionals. This study examined strategies and practices for maintaining very satisfactory performance in board examinations through the McKinsey 7S Framework and gap analysis as powerful tools to identify systemic root causes of problems, propose plans to bridge said gaps, and to make provisions to support best practices. It is novel as it assesses program performance beyond outcomes in terms of structure, strategies, systems, skills, style, staff, and shared values as evaluated from the perspective of the clients (the students) and the faculty and administrators. Discrepancies in evaluation among participants informed the root causes of problems and issues, enabling the units to focus on evidence-based solutions.
Keywords: best practices, board programs, gap analysis, licensure examination, thematic analysis.
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