Effect of Public Service Motivation, Self-Efficacy, and Competency on the Performance of Civil Apparatuses
Abstract
This study aims to investigate the effect of public services motivation, self-efficacy, and competence both directly and indirectly through intervening variables on the performance of the State Civil Apparatus (ASN). A good understanding of the factors that affect ASN performance has a crucial role in ensuring the effectiveness and efficiency of the quality of public services provided to the community. The approach used is quantitative using a questionnaire as a data collection instrument. The research population is ASN who work in six regional offices that generate Regional Original Revenue (PAD) throughout the Regional Government of South Sumatra Province, including the Energy and Mineral Resources Department, Department of Transportation, Water Resources Management Department, Culture and Tourism Department, Regional Revenue Agency, and Department of Manpower and Transmigration totaling 438 people. The total sample was taken using a Proportionate Stratified Random Sampling design and data collection using the Slovin formula and the degree of error is 5% => e = 0.05 for 209 people. The data analysis was performed using SEM Lisrel 8.80, which is a combination of path and factor analysis, to examine the complexity of the relationships between variables that were assessed statistically. The results of this study show that public service motivation, self-efficacy, and competency have a significant positive effect on ASN performance. The higher the public service motivation, self-confidence, and competency possessed by ASN, the higher, more effective, and efficient their overall performance will be. The findings of this study make an important contribution to increasing our understanding of the factors that affect ASN performance. Therefore, the regional government needs to pay attention to these aspects in the process of recruiting, training, and developing ASNs to create a work environment that motivates and supports increased performance.
Keywords: public service motivation, self-efficacy, competency, performance, state civil apparatus.
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