The Influence of Balanced Scorecard on Management Accounting Performance in Malaysia during the Covid-19 Pandemic

Sudhashini Nair, Lee Yong Hunt, Neeta Jayabalan


Strategic planning, using the balanced scorecard, plays an important role in management accounting performance; however, studies in this area are limited, especially in Malaysia. As such, the goal of this study was to examine the impact of the four main perspectives of the balanced scorecard financial perspective, customer perspective, internal business perspective, and the learning and growth perspective on management accounting performance in Malaysian organizations. This study aimed to contribute to existing knowledge on the possible influence of the four perspectives of the balanced scorecard on organizations in Malaysia with the hope that implementing policies would facilitate the application of the balanced scorecard in Malaysian organizations. The research methodology employed in this study was a deductive approach. The study was an explanatory, mono-method quantitative design using questionnaires distributed online to senior managers in Selangor, Malaysia. The research strategy applied was the survey method using a cross-sectional study. A total of 195 respondents answered the online questionnaire. Data analysis was done using the Statistical Package for Social Sciences (SPSS) software. The application of the SPSS software was necessary for testing the data reliability, conducting linearity, correlation, and multiple regression test in examining the relationships between the independent variables and dependent variables. The study results revealed that the customer, internal, learning, and growth perspectives had significant positive relationships with management accounting performance.  The scientific novelty of the study was the test results on the financial perspective that refutes the results of past studies. The study provides implications of the research findings.

Keywords: management accounting performance, financial perspective, customer perspective, internal business perspective, learning and growth perspective.

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