Improvement of Knowledge through Effective Communication Training and Soft Skills

Rita Kartika Sari


The purpose of this study is to determine the effect of effective communication training and soft skills on employee knowledge at RSI Sultan Hadlirin, Jepara Regency. The study uses a quasi-experimental research design with a pre-posttest study design without a control group. The study was conducted at the Sultan Hadlirin Hospital in Jepara district in part of the population that met the inclusion criteria with a sample of 319 people. The sample size is determined using a purposive sampling technique. The data collection tool uses a questionnaire that amounts to 10 questions—data analysis using univariate analysis in frequency distribution and a paired t-test. The results showed effective communication training and soft skills on employee knowledge (p-value = 0,000). The results were recommended to all employees that effective communication and soft skills can increase knowledge, increasing expectations of better performance so that patients feel satisfied. The authors obtained the goal of this research a communicative training module to improve employee performance in terms of communication and soft skills. The novelty in this research was the production of an effective communication and soft skills training package. It can be seen from the employee's performance getting better because knowledge about effective communication and employee soft skills increases.

Keywords: effective communication, employee knowledge, soft skills, training.

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