Remote Work Policies as a Critical HR Practice to Navigate through the COVID-19 Pandemic and Improve Job Performance: A Review Article
Abstract
Remote work has lately become the norm in most countries during COVID-19. Since it was an unexpected movement forced by government rules and regulations to control the situation, followed by most organizations to maintain sustainability and ensure continuity, organizations have found it complicated to establish and develop a telecommuting policy to monitor the new work environment norms. This study aims to critically evaluate the impact of remote work policies on employee job performance, particularly during the COVID-19 pandemic, and investigate the challenges and opportunities presented by remote work in the Malaysian context, assessing how organizations have adapted to this unexpected shift in work dynamics. Through this exploration, this study seeks to bridge a gap in the existing literature by focusing on the effects of remote work policies rather than remote work itself on job performance and organizational outcomes. This review revealed that the concept of remote-work policies is complex, and there is a conflict with the results of previous studies. However, the nature of the organization may determine the direction of all issues related to remote work policies.
Keywords: COVID-19, remote work policies, employee job performance.
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