Model to Support Office Skills in Basic Education Teachers

Miguel Osorio Marín, Raymundo Lozano Rosales, María de Lourdes Amador Martínez


This research was conducted to investigate the degree of office knowledge of basic education teachers of the fifth and sixth grade of the Altiplano, the State of Hidalgo, to improve the management and use of office packages in a constant way inside and outside the classroom, with the support of a model that strengthens the teachers’ office skills. Participatory Action Research was used, through a quantitative approach, descriptive scope and cross-section. The results were generally positive, as most teachers agreed to improve their office skills. It was concluded that already in post-pandemic most basic education schools under study did not continue with the use of the model to generate and strengthen office knowledge, which was used during this research, the main reason is to continue to include the traditional model since most teachers depend on their union, and training times are very limited within their teaching career. Therefore, it is necessary to have a space in school calendar to resume or practice office training with the proposed model.


Keywords: knowledge management, office automation, basic education, information and communication technologies.

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