Systemic Quality Management Processes in Construction Projects

Kaoutar Ghafiki, Benaissa Kissi, Hassan Aaya


This research is part of the quality approach of a construction company. It aims to make the assessment of quality management for a real construction project, this assessment will be done through the analysis of the database of the company and the documentation established during the realization of the site. Obtaining quality in construction will always remain problematic, in the absence of monitoring of construction work, defects in the execution may appear and affect the durability, stability, and aesthetic appearance of the built work. The non-quality can affect the project from the design and study phase, through the course of the work to the commissioning of the project. Hence, the need for quality control in the successive phases of design and construction, an analysis of the issues, and a description of the quality system can formalize the requirements of sustainable adequacy of works to ensure that the project requirements are constantly met according to the ISO 9001 and Moroccan standards of construction. A formalized risk management tool for non-conformities previously encountered on site is implemented to put into practice the theoretical and methodological approach proposed in several case studies. The current study develops an operational quality management process for the company, to identify non-conformities, qualify, and quantify them. This tool could become a powerful communication tool for all actors and a real decision support tool within the companies. Indeed, complex construction projects present enriching experiences to better master the economy, technique, design, construction, and maintenance. The future of this type of innovative projects depends on better collaboration between the parties to share responsibilities and risks.


Keywords: quality management, construction site, non-compliance, formalized process, ISO 9001.

Full Text:



CHAHROUR F. Mise en place d’un Management en Mode Projet Groupe. 2007

LEROY WARD, J. Dictionary of Project Management Terms, Third Edition. 2011

MENG X. The effect of relationship management on project performance in construction. International Journal of Project Management, 2011, 30(2): 188-198.

DELATTE N. Failure Case Studies: Civil Engineering and Engineering Mechanics. 2008

LESSARD D, SAKHRANI V, & MILLER R. House of Project Complexity - Understanding Complexity in Large Infrastructure Projects. Engineering Project Organization Journal, 2013, 4(4): 170-192.

AULICINO P, & MORAND D. Management du risque projet: Revue de pratiques et méthodes internationales en génie civil. Communication aux premières Journées du Pôle Ville de l’Université Paris Est Ville, Transport et Territoire, 2010

JABBOUR F. Méthodes et Procédures de gestion des risques dans les projets de Génie Civil. Master Sciences de la Terre et Environnement Ecologie. 2009.


  • There are currently no refbacks.